2008 AT&T Health Care Survey - ACER Results
| 1. Do your AT&T benefits cover you, the retiree only, or both you and your dependents? |
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| | Response
Percent |
|---|
| Retiree only | | 29.7% |
| Retiree and Dependents | | 70.3% |
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| 2. Are you covered by Medicare? |
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| | Yes | No | Not Applicable |
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| Retiree | 33.7% | 61.4% | 4.9% |
| Dependant | 23.5% | 54.4% | 22.1% |
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| 3. Are you a Union Retiree or Management Retiree? |
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| | Response
Percent |
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| Union Retiree | | 12.9% |
| Management Retiree | | 87.1% |
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| 4. Were AT&T 2008 Benefits Enrollment materials received by you timely? |
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| | Response
Percent |
|---|
| Very Timely | | 21.7% |
| Somewhat Timely | | 44.8% |
| Not Very Timely | | 22.0% |
| Not Timely at all | | 11.5% |
 Comments: |
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| 5. Were your 2008 Benefit Enrollment materials accurate? |
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| | Response
Percent |
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| Very Accurate | | 35.3% |
| Somewhat Accurate | | 43.2% |
| Not Very Accurate | | 13.3% |
| Not Accurate at all | | 8.2% |
| *Comments: |
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| 6. How easy or difficult was it for you to get correct information regarding your AT&T 2008 Benefits during the recent 2008 Annual Benefits Enrollment process? |
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| | Response
Percent |
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| Very Easy | | 13.2% |
| Somewhat Easy | | 38.1% |
| Somewhat Difficult | | 31.0% |
| Very Difficult | | 17.7% |
| *Comments: |
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| 7. How easy or difficult was it for you to understand the written information you received from AT&T as part of the recent 2008 Annual Benefits Enrollment process? |
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| | Response
Percent |
|---|
| Very Easy | | 9.1% |
| Somewhat Easy | | 38.3% |
| Somewhat Difficult | | 37.8% |
| Very Difficult | | 14.8% |
| *Comments: |
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| 8. Overall, how satisfied are you with the following AT&T Benefits vendors? |
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| | Very Satisfied | Somewhat Satisfied | Somewhat Unsatisfied | Very Unsatisfied | Does Not Apply |
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| *United HealthCare: | 8.4% | 31.4% | 18.6% | 25.1% | 16.5% |
| *Blue Cross: | 1.5% | 5.3% | 2.4% | 2.4% | 88.3% |
| *CIGNA: | 14.4% | 27.6% | 12.3% | 5.3% | 40.3% |
| *CVS/Caremark: | 12.9% | 24.5% | 19.6% | 25.2% | 17.8% |
| *Hewitt: | 2.5% | 12.8% | 9.1% | 36.4% | 39.3% |
| *Fidelity: | 24.6% | 21.4% | 5.4% | 2.2% | 46.4% |
| *Comments: |
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| 9. How Courteous or Discourteous did you find AT&T Benefit vendors when you called them during 2008 Benefits Enrollment? |
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| | Very Courteous | Somewhat Courteous | Somewhat Discourteous | Very Discourteous | Does Not Apply |
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| *United HealthCare: | 24.9% | 31.5% | 5.4% | 1.9% | 36.3% |
| *Blue Cross: | 4.9% | 4.4% | 0.0% | 0.0% | 90.7% |
| *CIGNA: | 17.4% | 15.7% | 1.7% | 0.4% | 64.8% |
| *CVS/Caremark: | 21.0% | 25.0% | 5.1% | 4.4% | 44.5% |
| *Hewitt: | 9.3% | 25.4% | 10.2% | 6.4% | 48.7% |
| *Fidelity: | 25.2% | 9.5% | 1.0% | 0.5% | 63.8% |
| *Comments: |
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| 10. How much Knowledge did AT&T Benefits vendors display when you called them during 2008 Enrollment? |
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| | A lot of Knowledge | Some Knowledge | Little Knowledge | No Knowledge | Does Not Apply |
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| *United HealthCare: | 14.7% | 30.0% | 14.7% | 1.3% | 39.4% |
| *Blue Cross: | 2.9% | 3.4% | 1.5% | 0.0% | 92.2% |
| *CIGNA: | 10.8% | 15.9% | 5.2% | 0.0% | 68.1% |
| *CVS/Caremark: | 12.1% | 23.0% | 11.3% | 2.3% | 51.2% |
| *Hewitt: | 3.4% | 16.8% | 19.0% | 12.1% | 48.7% |
| *Fidelity: | 19.1% | 9.6% | 2.4% | 1.0% | 67.9% |
| *Comments: |
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| 11. When a callback was necessary, how promptly did 2008 AT&T Benefits Enrollment vendors contact you? |
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| | Very Promptly | Somewhat Promptly | Not Very Promptly | Did Not Call Me Back | Does Not Apply |
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| *United HealthCare: | 2.7% | 9.7% | 6.7% | 7.3% | 73.7% |
| *Blue Cross: | 0.5% | 1.0% | 2.5% | 1.0% | 95.1% |
| *CIGNA: | 3.1% | 5.3% | 2.7% | 1.8% | 87.2% |
| *CVS/Caremark: | 3.5% | 7.0% | 7.0% | 5.5% | 77.0% |
| *Hewitt: | 2.6% | 8.6% | 13.3% | 8.6% | 67.0% |
| *Fidelity: | 9.3% | 4.2% | 1.9% | 0.5% | 84.3% |
| *Comments: |
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| 12. How satisfied are you with the out-of-pocket costs of your benefits? |
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| | Response
Percent |
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| Very Satisfied | | 3.0% |
| Somewhat Satisfied | | 11.1% |
| Somewhat Unsatisfied | | 13.3% |
| Very Unsatisfied | | 72.3% |
| Does Not Apply | | 0.3% |
| *Comments: |
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| 13. How confident are you that a vendor issue you reported to AT&T will be addressed? |
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| | Very Confident | Somewhat Confident | Not Very Confident | Not Confident At All | Does Not Apply |
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| *United HealthCare: | 2.6% | 10.0% | 13.2% | 35.0% | 39.2% |
| *Blue Cross: | 1.0% | 1.0% | 4.0% | 7.5% | 86.6% |
| *CIGNA: | 2.6% | 8.2% | 8.2% | 17.7% | 63.4% |
| *CVS/Caremark: | 2.7% | 8.4% | 10.7% | 32.6% | 45.6% |
| *Hewitt: | 0.9% | 4.3% | 8.6% | 39.2% | 47.0% |
| *Fidelity: | 5.7% | 6.7% | 5.7% | 11.0% | 71.0% |
| *Comments: |
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| 14. I prefer to receive Annual Benefit Enrollment information via my e-mail. |
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| | Response
Percent |
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| Yes | | 22.4% |
| No | | 77.6% |
| *Comments: |
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| 15. I have a computer and e-mail but prefer to receive Enrollment information via U.S. Mail for review purposes and documentation. |
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| | Response
Percent |
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| Yes | | 86.2% |
| No | | 13.8% |
| *Comments: |
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| 16. I don’t have a computer or access to e-mail and need to have Enrollment information provided via U. S. Mail. |
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| | Response
Percent |
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| Yes | | 8.1% |
| No | | 91.9% |
| *Comments: |
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| 17. Please add any additional comments in the space below, and Thanks for your participation! |
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| | Response
Count |
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| 201 |
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